Return Policy

Our Commitment to You

At MoobiWorld, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help with our hassle-free return policy.

Return Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

• The item is unused, in its original condition, and includes all original packaging and tags.
• The item is not a final sale or personalized product.
• You provide proof of purchase (e.g., order number or receipt).

How to Return an Item

Follow these simple steps to return your item:

1. Contact our customer support team at support@moobiworld.com or call us at (123) 456-7890 to initiate a return.
2. Provide your order number and a brief reason for the return.
3. Pack the item securely in its original packaging and include any documentation provided.
4. Ship the package using the prepaid return label we provide or a carrier of your choice (note: return shipping costs are the customer’s responsibility unless the item is defective or incorrect).

Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note:

• Original shipping costs are non-refundable.
• Refunds may take 3-10 business days to appear in your account, depending on your payment provider.

Exchanges

If you’d like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. We’ll process the refund for the returned item once received.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll provide a prepaid return label and offer a full refund or replacement at no additional cost.